Refund and Returns Policy

Effective Date: 19-01-2025

At necroiptv.xyz, we strive to provide the highest level of customer satisfaction. However, we understand that issues may arise that necessitate a refund. This Refund and Returns Policy explains the terms under which refunds may be granted, the eligibility criteria, and the process for requesting a refund. By using our services, you agree to this policy.

Eligibility for Refunds

Refunds at necroiptv.xyz are granted only under specific circumstances to ensure fairness and transparency. Refunds will be considered in the following situations:

Technical Issues: If the service provided by necroiptv.xyz is rendered inaccessible or unusable due to technical faults that are caused by our platform and not due to user error or third-party factors.
Incorrect Billing: If you were mistakenly charged for a subscription or charged an incorrect amount.
Service Non-Delivery: If you purchased a subscription, and the service was not delivered within the promised timeframe.

Refund requests outside of these criteria, such as for reasons of personal preference or failure to use the service, may not be considered eligible.

Non-Refundable Situations

The following scenarios are not eligible for refunds:

Partial Usage: If you used the service for a part of your subscription period and decide to stop using it mid-term, no refunds will be provided.
Violation of Terms: Users found violating our Terms of Service, such as through unauthorized use or sharing of account credentials, will not be eligible for a refund.
Incompatibility Issues: Refunds will not be granted if the service is incompatible with your devices, operating systems, or network, provided all requirements were disclosed prior to purchase.
Third-Party Services: Refunds cannot be issued for issues caused by third-party devices, internet service providers, or other factors outside our control.

Refund Process

To request a refund, follow these steps:

Submit a Refund Request: Contact our support team at [Insert Support Email] with the subject line “Refund Request.” Provide the following details:
- Full name and email address used during registration.
- Order number or subscription ID.
- A detailed explanation of the issue or reason for your refund request.
Verification of Eligibility: Our team will review your request to ensure it meets the eligibility criteria outlined above. Additional information or documentation may be requested during this process.
Decision Notification: Once your request has been reviewed, we will notify you of our decision via email within 3–5 business days.
Refund Processing: If your refund is approved, the amount will be credited back to the original payment method within 7–10 business days, depending on your financial institution.

Refund Timelines

The time required to process your refund depends on the payment method used:

Credit/Debit Card: Refunds may take 7–10 business days to appear in your account.
PayPal: Refunds are typically processed within 5–7 business days.
Cryptocurrency Payments: Due to the nature of cryptocurrencies, refunds may take longer, and fluctuations in value are not covered under this policy.

Cancellation Policy

If you wish to cancel your subscription:

Before Activation: Full refunds may be issued for subscription cancellations made prior to the activation of the service.
After Activation: Refunds may only be considered in cases of technical issues, as outlined in the eligibility section.

Contacting Support

Our dedicated support team is here to assist you with refund-related queries. If you encounter any issues or have concerns about our services, please reach out to us via:

Email: mohamedyouhad03@gmail.com
Live Chat: Available on our website during business hours.

We recommend reaching out to us promptly to resolve any issues before requesting a refund.

Chargebacks

Attempting to initiate a chargeback without first contacting our support team to resolve an issue violates this policy. Chargebacks initiated without prior communication may result in account suspension or termination.

Service Guarantees

At necroiptv.xyz, we are committed to providing reliable IPTV services to all our users. While we strive to ensure uninterrupted access and optimal performance, factors outside our control, such as internet outages or third-party server issues, may occasionally impact the service. We encourage users to report any disruptions to our support team for prompt resolution.

Updates to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with the updated “Effective Date.” Users are encouraged to review this policy periodically to stay informed about any updates.

Conclusion

At necroiptv.xyz, we aim to build trust with our users by offering a transparent refund and returns policy. While refunds are limited to specific circumstances, we are committed to resolving any issues that may arise with fairness and efficiency. Thank you for choosing necroiptv.xyz!